Sales Agents / Resellers Home   |   Sales Agents   .

Sales Agent FAQ (Frequently Asked Questions)

These are the most common questions that have come through our support channels. 

 
  AGREEMENT QUESTIONS
 
- Do I Need To Have A Business?
 - Why Are Domain Names & 'Added Extras' Not Included In Commissions?
 - What If I Don't Refer Anyone To You Within A 12 Month Period?
 - Why Can't I Have More Than 1 Sales Agent Account?
 - I Already Have A Hosting Account With You. Can I Still Become A Sales Agent?
 
  HOW DO I ... QUESTIONS
 
- How Do I Sign Up A New Customer?
 - How Do You Track Visitors From My Website?

 
  PAYMENT QUESTIONS
 
- When Do I Get Paid?
 - Can I Get Paid Cash?
 - As A Sales Agent, Can I Get A Discount For My Own Web Hosting Account?

 

AGREEMENT QUESTIONS
 
Do I Need To Have A Business?
 
No, you don't need to have a business to become a Sales Agent. For tax purposes , we would prefer you to have a business or a personal ABN.
 
Why Are Domain Names & 'Added Extras' Not Included In Commissions?
 
The domain name and hosting industry is very competitively priced. Unfortunately there is simply not enough profit margin to include these elements in commissions.
 
What If I Don't Refer Anyone To You Within A 12 Month Period?
 
We require you to be an active participant in the Sales Agent program. If there is no activity on your account for a 12 month period, we will assume that you are no longer interested in referring customers to us and your account will be closed.
If you are concerned your account will be closed, please contact us and we will ensure it remains open and active.
 
Why Can't I Have More Than 1 Sales Agent Account?
 
We prefer to keep things simple. Having more than 1 account complicates the commission calculations and adds extra work for our Accounts Department.
 
I Already Have A Hosting Account With You. Can I Still Become A Sales Agent?
 
Yes absolutely! Each time you refer a new customer to us, please tell us you are a Sales Agent so that we can credit your Sales Agent account. 
 

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HOW DO I ... QUESTIONS
 
How do I Sign Up A New Customer?
 
Online Sign Ups
---------------

Sign up your client through our online form as normal. Select 'Sales Agent' from the 'How did you find us' section and enter your name.

Or you can email us and tell us that you have put through an order. Please tell us your full name and the details of the order (client name, hosting plan, domain name etc).

We will then reply to your email stating that you have just earned 15% of that hosting plan!

Phone Sign Ups
---------------

1) If you call us, tell us that you are a Sales Agent and you are signing up a client.

2) If your client calls us, make sure they tell us that YOU referred them. We will then email you and inform you that you have earned 15% of their hosting plan by referring them.
 
How Do You Track Visitors From My Website?
 
All links from your website to ours must be:
https://www.secure-vault.com/~valuehostnz/aff.php?ID={{login}}

Replace {{login}} with your login/username.
 

 
 

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PAYMENT QUESTIONS
 
When Do I Get Paid?
 
You will be paid whenever you make a request for payment. Please do not request payment more often than once per month. This is to decrease the workload on our Accounts Department.
 If you have an ABN, you must issue a Tax Invoice for commission payable. All commissions are fully inclusive of GST.
 
Can I Get Paid Cash?
 
No sorry. For tax purposes all payments must be accounted for. Payments are made via Cheque only. Cheques are issued in Australian Dollars.
 
As A Sales Agent, Can I Get A Discount For My Own Web Hosting Account?
 
We have decided not to allow Sales Agents from receiving credit for their own web hosting accounts. This is to limit abuse of the Sales Agent program, which is designed to be a tool for referring new customers to us. 
However, you can use existing credit from your Sales Agent account to purchase web hosting with us.